Plex Tech Support

Why can’t Plex Find/Detect my Media Server

First thing first check:

  • You are running a current version of the Plex Media Server. Check our Downloads page for the latest version.
  • You’ve signed into the Plex Media Server using your Plex account
  • Your app is signed in and connected to your account.

If it still doesn’t work check these:

  • Ensure you have the current version of Plex Media Server installed
  • Ensure that Plex Media Server is actually actively running
  • Verify that your Server is listed on your Devices page
  • Disable any VPN on your computer or router
  • Disable any proxies being used on your computer or router
  • Make sure you aren’t requiring secure connections on the server while using an app that doesn’t support them (see below)


  • Sign out of your Plex account in both the app and Plex Media Server
  • Sign into your account in the Server
  • Then sign into your account in the Plex app

Be sure to check that your Media Server is on the same network as your Plex Device, if not, be sure that your Media Server has Remote Access enabled. (This may help)

Repeated Crashing of Plex Media Server on Windows

  • Plex has said: “The repeated Plex Media Server crashes may be caused by crashes of the network-related mswsock.dll Windows library. The mswsock.dll crashes most commonly occur due to interference from malware or adware DLLs (or, very occasionally, from DLLs for legitimate programs).”
  • This is a list of some of the DLLs that Plex interferes with (most common).
  • The easiest way to check where a DLL is from is just by googling it. For example, just search “PlexTips.dll” and it’ll tell you where that DLL comes from.

Alas, some things can’t be salvaged, so you may need to completely delete your Plex Media Server..

  • Make sure your Plex Server isn’t running
  • Navigate to you Plex Main Directory
  • Delete it
  • Reinstall Plex.